Chief Operating Officer

Organization Overview

Repair the World mobilizes Jews and their communities to take action to pursue a just world, igniting a lifelong commitment to service. Repair believes service in support of social change is vital to a flourishing Jewish community and an inspired Jewish life. By 2026, Repair will inspire and catalyze one million acts of service towards repairing the world.

In 2009, Repair the World began elevating meaningful service as a defining element of Jewish life by engaging Jewish young adults in service and learning to meet pressing local needs. Today, inspired by their values, Repair activates a national service movement, mobilizing partners and tens of thousands of Jewish young adults and their communities to serve alongside their neighbors.

The Position


Title

Chief Operating Officer

Reports To
Cindy Greenberg, Chief Executive Officer

Location
This is a remote position with preference for candidates living in or proximal to a Repair community. Occasional travel will be required. Atlanta, GA; Baltimore, MD; Boston, MA; Chicago, IL; Cleveland, OH; Boulder, CO; Denver, CO; Detroit, MI; Los Angeles, CA; Miami, FL; New York, NY; Pittsburgh, PA; or San Francisco, CA is preferred.

Direct Reports
Senior Director of Finance, Director of Operations, and Senior Director of Human Resources

Overview
The Chief Operating Officer at Repair the World is a key leader in the organization working to develop and maintain an organizational infrastructure and culture that enables staff across all sites to efficiently and effectively achieve their mission. This person will be responsible for leading initiatives that create and maintain a people-oriented, high-performance culture that emphasizes diversity, equity, empowerment, quality, and inclusivity. Reporting directly to the Chief Executive Officer, the Chief Operating Officer will work closely with other members of the C-Suite and will lead a team of nine through three direct reports. This leader’s remit will include finance, human resources, information technology, facilities, and operations functions.

This is a unique moment in time for Repair, as the organization continues its trajectory of scaling and growth. This leader will have the opportunity to support Repair’s people, culture, and systems to scale alongside the organization. To do this, the Chief Operating Officer will implement and streamline efficient human resources and operations processes, including organizational development, talent acquisition and onboarding, employee learning and development, performance management, employee policies, information technology infrastructure, facilities, and workplace norms and accommodations to optimize the work of all employees. Given Repair’s organizational structure, this leader must be adept at implementing policies and operations to support a distributed and remote workforce.

Further, the Chief Operating Officer will work to continually develop a culture that reflects Repair’s commitment to racial equity, service, strong employee performance, and learning so employees feel a sense of belonging and can do their best work.

The overall goals of the position include:

  • Establishing and socializing policies to promote the culture, mission, and vision of Repair
  • Ensuring office infrastructure is optimized and able to support a remote workforce and the future growth of the organization
  • Identifying operational gaps and areas of improvement and implementing collaborative strategies to make the organization more effective
  • Collaborating with department heads to ensure that there are adequate resources and tools to support the needs of the organization across locations
  • Guiding the implementation of systems, processes, policies, and procedures to improve efficiencies and strengthen the organization’s infrastructure
  • In all facets, helping to build a more powerful, active, anti-racist organization

Human Resources & Administration

  • Invest in talent, including building strategies to support Repair’s people (professional development, retention, employee engagement, etc.)
  • Identify and guide initiatives that strengthen the organizational culture in support of the overall strategy, mission, and values of the organization
  • Optimize HR policies and procedures to ensure compliance as well as consistency, fairness, accountability, and transparency across a distributed, remote workforce
  • Review and update hiring, staff supervision, employee development, and performance management practices to ensure they are consistently aligned with the organization’s racial justice and equity goals
  • Develop and secure training and learning opportunities that strengthen the leadership capabilities of Repair’s managers and support them in the success and development of the individuals in their departments
  • Support efforts to build a compensation and benefits system that helps with recruitment and retention of staff
  • Oversee and manage internal organizational communication
  • Support Repair’s short and long-term processes to advance social justice and equity in all aspects of the organization
  • Support staff across all locations by developing a culture that is inclusive, respectful, and equitable
  • Serve as a key leader in the successful implementation of the organizational change processes underway within the organization
  • In general, build and integrate systems and processes that support Repair’s growth across the spectrum of operations and organizational infrastructure

Financial Management

  • Ensure a robust set of financial controls are regularly followed
  • Make certain that the Finance department is responsive to the needs of the Board, external constituents, and staff and is meeting their expectations
  • Guide financial analyses as necessary to understand long-term trends, growth opportunities, and risks
  • Certify that the budgeting process is efficient and meets the needs of the Board and staff
  • Ensure compliance with all internal and external financial reporting requirements, including IRS 990 forms and state tax returns
  • Facilitate collaboration between the finance and development teams to support fundraising efforts

Operations

  • Ensure office administrative operations run smoothly, including the negotiation and execution of contracts, vendor relationship management, and the streamlining of general office operating procedures
  • Guide the development of a comprehensive IT operations plan that provides staff the tools to effectively do their jobs, integrate across departments and functions, and navigate the nature of remote work
  • Lead the organization’s emergency preparedness and incident response efforts and planning
  • Oversee and negotiate the office lease and any leasehold improvements; optimize workspace layout and accommodations


The Person

Pivotal Experience & Expertise

Mission Driven-Leader: Passion for Repair the World’s mission. Experience within the Jewish service world, the service world more broadly, and/or tangential spaces is strongly preferred.

Senior Administrative Leadership: Minimum 8 years of experience overseeing strategic human resources and/or operations functions within an organization. Ability to manage, lead, and improve the efficiency of organizational finance, information technology, operations, and human resources. Experience in leadership of an organization undergoing growth and scale preferred.

Inclusive Team Management & Leadership: Leads by centering people alongside processes and systems. Able to inspire an entrepreneurial, diverse, and geographically distributed team towards ambitious goals. Coordinates and manages across organization functions and teams, creating a seamless operation. Able to interact with a variety of key stakeholders, including the Board of Directors, front-line staff, volunteers, and others.

Culture Impact

Results & Data-Oriented: Driven by results and informed by data. Identifies problems and creates informed and comprehensive strategies to make progress and get results.

Agile & Innovative: Comfortable building systems, processes, and infrastructure out of ambiguity. Drives innovation through a systems-oriented lens with an eye toward the role that systems will play in guiding Repair into its next chapter.

Commitment to Diversity, Equity & Inclusion: A leader who will work to delineate and implement diversity, equity, and inclusion principles throughout the operations team and across the entire organization.

Repair the World deeply values the diversity of insight, perspective, and experience brought by people from backgrounds typically underrepresented in Jewish institutions. This includes Black, Latinx, and Asian people, Black Jews, Jews of Color, Sephardi and Mizrahi Jews, lesbian, gay, bisexual, trans, and gender non-conforming people, and people with disabilities. Repair also welcomes applications from people of diverse religious, spiritual, and cultural backgrounds.

The organization provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, gender expression, age, alienage or citizenship status, creed, genetic predisposition or carrier status, national origin, disability condition, marital status, status as a veteran, or any other protected characteristic as established by law. In addition, the organization affirmatively seeks to advance the principles of equal employment opportunity as it applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Compensation at Repair the World is determined based on the salary band for the role and adjusted based on cost of living where the final candidate resides. Compensation for this role starts at between $160,000 and $175,000. The benefits package includes retirement matching, professional development funds, and paid time off for service in addition to generous vacation/sick leave, holidays, and 16 weeks of paid parental leave. Repair the World pays 100% for employee medical/dental/vision coverage and 50% for dependents.

View full role description here. Interested in applying? Contact J.J. Cutler –